Lovely Spa ("we", "us", "our", "the Platform") operates lovelyspahomeservices.in as an online platform that connects customers looking for home massage and spa services, anywhere in Hyderabad, with independent, freelance therapists and third-party staff-outsourcing partners ("Service Partners"). We are a facilitating middle platform between therapists and customers — we are not the employer of the Service Partners, and we do not ourselves perform the massage or spa treatment. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
When you contact us through WhatsApp, our contact form, email or phone, we may collect:
- Your name, phone number and email address
- Your service address or preferred location for the appointment, anywhere in Hyderabad
- Details of the treatment, date and time you request
- Any other information you choose to share with us in the course of booking
We do not knowingly collect sensitive financial information such as full card numbers; any advance payment is handled through the payment method you and our team agree upon at the time of booking.
2. How We Use Your Information
- To confirm and coordinate your booking with an available, independent Service Partner
- To share only the details necessary to complete your service (such as your name, contact number and address) with the Service Partner assigned to your appointment
- To respond to enquiries, feedback or complaints
- To send booking confirmations or updates over WhatsApp, call or email
- To improve our website and the quality of the service we facilitate
We do not sell your personal information to third parties. Information is shared only with the Service Partner needed to fulfil your specific booking, and, where required, with payment processors or authorities as permitted by law.
3. WhatsApp & Third-Party Services
Bookings are primarily coordinated over WhatsApp, which is operated by Meta/WhatsApp Inc. and governed by its own privacy policy. Any messages you send us over WhatsApp are also subject to WhatsApp's terms. Our website may also link to third-party sites (such as our social media pages); we are not responsible for the privacy practices of those third parties.
4. Cookies
Our website may use basic cookies or similar local storage (for example, to remember your light/dark display preference). These do not identify you personally and are not used for third-party advertising.
5. Data Retention & Security
We retain booking-related information only as long as reasonably necessary to provide the service, handle disputes, and meet our legal or accounting obligations. We take reasonable technical and organisational measures to protect your information, though no method of transmission or storage is 100% secure.
6. Your Rights
You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by writing to us at the email address below. We will respond within a reasonable time.
7. Lawful Use Only
We do not facilitate, permit or tolerate any illegal, unsafe or inappropriate activity through our Platform. Our services are strictly limited to legitimate, professional massage and spa therapy. Any information suggesting misuse of the Platform for unlawful purposes may be reported to the relevant authorities.
8. Children's Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
- Email: contact@lovelyspahomeservices.in
- WhatsApp: 93920 96982
- Address: Kondapur, Hyderabad, Telangana – 500084