Please read these Terms & Conditions carefully before booking a session through lovelyspahomeservices.in ("the Platform"), WhatsApp, or any other channel operated by Lovely Spa ("we", "us", "our"). By requesting a booking, you agree to these terms.
1. Nature of Our Service
Lovely Spa operates as a facilitating middle platform that connects customers seeking home massage and spa services, anywhere in Hyderabad, with independent, freelance therapists and third-party staff-outsourcing partners ("Service Partners"). We generate and pass on bookings/leads between therapists and customers; we are an intermediary and are not, ourselves, the employer of the Service Partners, nor do we directly provide the massage or spa treatment. The actual service at your address is performed by an independent Service Partner.
2. Bookings
- All bookings are coordinated over WhatsApp (or another channel you use to contact us) and are subject to therapist availability.
- A booking advance (currently ₹500) is required to confirm a session and reserve a Service Partner for your requested slot. The advance is adjusted against your final bill; the balance is paid once the therapist arrives, before the session begins.
- Prices listed on the website are per session, per person, and are exclusive of the booking advance unless stated otherwise. Prices marked with an asterisk (*) are placeholders pending final confirmation at the time of booking.
- We reserve the right to decline, reschedule or cancel a booking at our discretion.
3. Cancellation & Refund Policy
- You may cancel or reschedule a booking free of charge by informing us on WhatsApp with reasonable notice, before a Service Partner has been dispatched to your location.
- If you cancel after a Service Partner has already been dispatched but before they reach your address, the ₹500 advance may be partly or fully forfeited to cover the therapist's travel, at our discretion.
- Once the Service Partner has reached your location, the ₹500 booking advance is non-refundable — whether or not the session subsequently proceeds — as it compensates the therapist for their time and travel.
- Refunds, where applicable, are processed at our discretion and may take a few business days.
4. Role & Limitation of Liability
Because the massage/spa service is performed by an independent Service Partner and not by Lovely Spa directly, Lovely Spa's role is limited to facilitating the introduction and booking. To the maximum extent permitted by law:
- We make reasonable efforts to work with trained and verified Service Partners, but we do not guarantee the conduct, availability, timeliness or outcome of any individual Service Partner.
- We are not liable for any loss, injury, damage or dispute arising directly between a customer and a Service Partner during or after a session, though we will assist in good faith to mediate and resolve genuine complaints raised to us.
- Customers are encouraged to report any concerns immediately via WhatsApp or email so we can take appropriate action with the Service Partner involved.
5. Lawful Use Only
Lovely Spa strictly does not facilitate, permit or tolerate any illegal, unsafe or inappropriate activity through the Platform. Our services are limited to legitimate, professional therapeutic massage and spa treatments only. Any request for illegal or inappropriate services will be refused, the session terminated immediately without refund, and the matter may be reported to the relevant authorities.
6. Customer Responsibilities
- Provide an accurate address and be reasonably available at the confirmed time.
- Provide a safe, appropriate and respectful environment for the visiting Service Partner.
- Inform us in advance of any medical condition, injury or pregnancy that may affect the suitability of a treatment.
7. Service Partners
Service Partners engaged through the Platform are independent, freelance professionals or are supplied via third-party staffing/outsourcing partners. They are not employees or agents of Lovely Spa.
8. Intellectual Property
All content on this website — including text, images, logos and design — is owned by or licensed to Lovely Spa and may not be copied or reused without our permission.
9. Changes to These Terms
We may update these Terms & Conditions from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
10. Governing Law
These terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Hyderabad, Telangana.
11. Contact Us
For questions about these Terms & Conditions, please contact us:
- Email: contact@lovelyspahomeservices.in
- WhatsApp: 93920 96982
- Address: Kondapur, Hyderabad, Telangana – 500084